About Dollar

Some general tidbits about Dollar Insurance and our policies to help you along the way.

Who is Dollar Insurance?

Dollar Insurance is a New Zealand-owned and operated insurance provider based in Auckland. All our...

How does Dollar Insurance work?

Dollar Insurance is a little different from other Funeral insurance.  Rather than you pulling your hair out...

How can you offer insurance for just $1 a day?

To keep premiums at just $1 a day, we've done away with a lot of the fancy bells and whistles. We're almost entirely...

Who counts as a New Zealand resident?

We consider a New Zealand resident to be anyone who resides in New Zealand at the time of application. This includes...

Is there a fee if I pay with a debit or credit card?

Yes. A 3.95% processing fee will be added to each debit or credit card payment. However, there are no additional fees...

How will you send me important information about my policy?

Dollar Insurance loves the planet, so we’ve gone paperless! That means any documents, like your policy...

Why are some words in your policy documents capitalised and in bold?

Capitalising and bolding certain words means they’ve been given a special definition. Making them stand out...

How can I get in touch with you?

There are two ways you can reach us:

Funeral Cover

The ins and outs of $1 a Day Funeral Cover, from getting a policy to making a claim.

I'm a smoker. Will this affect my cover? What substances count towards smoking?

Short answer: yes. 

Smokers may be more likely to develop some severe health problems, making it tougher...

How does $1 a Day Funeral Cover work?

$1 a Day Funeral Cover is a little different from other insurance policies. Instead of you selecting a cover amount...

Who is the insurer? Does someone back up your policies?

$1 a Day Funeral Cover is insured by Momentum Life Limited (FSP472286), a fully licensed insurance company...

How much funeral cover can I get?

The amount of funeral cover you can get will depend on a few things: your gender, age, and whether you smoke. The...

How is my cover amount calculated?

We need to ask your age, gender, and if you smoke to figure out how much cover we can offer you. Our calculations...

Will my cover amount ever be lowered as I get older?

With $1 a Day Funeral Cover, your benefit amount won't be lowered because you get older. You'll enjoy the same cover...

Can I get more cover? What's this Cover Booster I've been hearing about?

Absolutely! We offer  an optional Cover Booster for just 25c more each day to increase your benefit cover. Your...

Will my payments go up each year?

No, rest easy. You’ll always know how much to pay because we’ve locked our prices at just $1 a day (plus...

My Account

Can’t sign in? Need to update your policy? Getting to know your DollarHub is easy with these FAQs.

What's DollarHub?

 

DollarHub is our online portal where...

How do I register for DollarHub?

 

Setting up your DollarHub account won’t take long, and you can do it...

How do I log in to my DollarHub?

Logging in to your DollarHub is easy. Just follow these simple steps:

  1. Click the Login...

I didn't get an email to join DollarHub. What do I do?

First, check the trash and/or spam folders. Emails sometimes get delivered there by mistake, so your...

How do I view my policy details?

You can view your policy details anytime by logging in to your DollarHub account. Once logged in, navigate to the...

How do I update my contact details?

Updating your contact details is easy: log in to your DollarHub account and navigate to the "My Account"...

How do I change my password?

You can change your password anytime by logging in to your DollarHub account. Once logged in, navigate to...

How do I update my payment details?

Need to update your payment details, such as adding a new bank card or setting up a direct debit? You can easily make...

Glossary

You don’t need to be Sherlock Holmes to figure out our insurance. To make things even easier, here’s a handy list of common terms to help remove the mystery.

acceptance date

means the date your application is accepted and your policy starts.

accident

means any bodily injury (which is unintended, unexpected and not self-inflicted without any...

accidental death

means death that occurs as a direct result of an accident and within 90 days of that accident.

address

includes a physical address, an email address and any other electronic form of communication you provide.

beneficiary

refers to the person or people who will receive your insurance benefit after you've passed away. This can be anyone...

benefit

means the amount that we'll pay when the life insured dies and is covered by the terms of this policy.

business days

are Monday through Friday, typically from 9 a.m. to 6 p.m., when our Customer Support team is normally available...

claim

means a request made to us (Dollar Insurance) to pay the benefit on your insurance policy.